Plantronics recently conducted a study into the impact of noise in the workplace. The study clearly showed that noise in the workplace causes a wide range of issues ranging from the impact on employee concentration and productivity to the negative customer experience from overhearing background conversations when calling into customer services. Open plan contact centres only amplify the noise generated by multiple conversations and telephones ringing.
So how big is the problem? Whom does it affect the most? And which headset technologies can you rely on to prevent background noise from affecting the customer experience adversely?
In the latest Plantronics guide we look at how you can help manage noise in the contact centre.
Plantronics offers best in class headsets designed specifically for the contact centre. The SupraPlus and and EncorePro ranges are specifically designed to minimise background noise so the customer experience is the best it can be. On top of that they offer all day comfort and outstanding reliability. Or more information on our contact centre headsets visit: http://www.plantronics.com/uk/category/contact-center-worker/