Call-CentreThe EncorePro 500/700 Series with DA90 USB audio processor and Plantronics Manager Pro, which comes as an additional service provides a fully integrated audio and asset management solution for customer service centres.

Superior audio quality with enhanced comfort and durability enable customer service representatives to focus on each customer conversation. And, centralised management enables IT to track detailed insights about devices deployed.

The EncorePro 500/700 series offers more satisfaction for customers, more focus for customer service representatives (CSRs) and more control for IT.

CSRs can effortlessly engage with customers using the EncorePro 500/700 Digital Series. With their new service offering, Plantronics Manager Pro, IT can remotely manage headsets, keep accurate inventory, and get detailed insights about devices. The result for IT is no more running from user to user to make adjustments, fixes, or updates. For CSR’s the result is the ability to focus on each customer interaction. For the customer, the result is the sound of great service.

Product Overview:

  • EncorePro 500 Digital Series
    – Reports digital serial number to Plantronics Hub and Plantronics Manager Pro, an additional service, to streamline inventory management.
    – Adjustable fit enhances all-day wearing comfort, ensuring that customer service representatives stay fresh and engaged
    – Elegant, super-lightweight, robust design and soft audio-optimized ear cushion provide all-day comfort
    – Quick Disconnect feature provides walkaway convenience and compatibility with all Plantronics USB and desk phone audio processors and direct connect cables
    – Next-generation custom microphone reduces background noise and interference, ensuring fewer missed words and a better experience
    – Flexible noise-cancelling boom with visual positioning guides makes it easy to establish optimum mic placement for voice clarity
    – Tuned wideband audio delivers richer, clearer conversations while SoundGuard protects users against hearing discomfort
    – Designed for the rigors of communication-intensive environments, minimizing operational disruptions and costly downtime
    – Laser-welded construction and durable joints provide unbeatable toughness
    – Remotely monitor, manage, and maintain audio devices company-wide
    – Generate inventory and usage reports to streamline asset management
    – Remotely adjust setting configurations and lock in regulatory compliance settings
  • EncorePro 700 Digital Series
    – Reports digital serial number to Plantronics Hub and Plantronics Manager Pro, an additional service, to streamline inventory management.
    – Conveniently situated microphone arm stays clear of user’s peripheral vision
    – Premium nylon composite materials provide an ultra-lightweight design
    – Soft and comfortable leatherette ear pads
    – Adjustable fit enhances all-day wearing comfort, ensuring customer service representatives stay fresh and engaged
    – Quick Disconnect feature provides walkaway convenience and compatibility with DA90 USB audio processor
    – Unique, extendable boom ensures precise positioning and enables optimal noise cancelation to help ensure customers hear every word
    – Wideband audio delivers richer, clearer conversations, and reduces listening fatigue
    – SoundGuard technology protects hearing against sounds above 118 dBA
    – Designed for the rigors of communication-intensive environments, minimizing operational disruptions and costly downtime
    – Reinforced, lightweight headband provides strength and durability
    – Remotely monitor, manage, and maintain audio devices company-wide
    – Generate inventory and usage reports to streamline asset management
    – Remotely adjust setting configurations and lock in regulatory compliance settings